Response Time
Need help? Our support team is here to assist with questions, account-related issues, technical concerns or general feedback. Reach out any time for quick help with deposits, verification, bonus queries or site navigation. We provide convenient communication channels so you can contact the team by email or phone and get a prompt, practical response from our customer service staff. Support is available for new or existing accounts, and our FAQs cover common topics. Contact details are listed below for convenience.
| Department | Contact |
|---|---|
| Customer support | [email protected], Live chat available, typical reply under 30 minutes |
| General enquiries | [email protected], reply within 24 hours |
| Affiliate enquiries | [email protected], partnership desk, reply within 48 hours |
| Phone | +1 604 732 9182, phone support |
| Working hours | Mon-Fri, 09:00-18:00 ET; Live chat 24/7 |
Email Support
Email is the fastest way to handle detailed requests, account issues, or any case that needs documents or explanations. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and your account username. That helps our team resolve your request faster and avoids unnecessary delays.
Submit your enquiry
Response Time
Support response times vary by request. Most inquiries are answered within one business day. Simple account or payment questions often get a same-day reply, while complex matters such as KYC checks or dispute investigations can take several days to resolve depending on their nature. We’ll keep you updated throughout the process and aim to respond as quickly as possible.
Feedback
We’d love to hear your feedback, suggestions or ideas to make the site better. Please send thoughts on games, payments, promotions or anything else, we read every message and use what we learn to improve features and the overall user experience. Your input helps shape future updates, so don’t hesitate to get in touch via [email protected].